On the Install Shield Wizard, select Remove.In Programs and Features, select BlackBerry Link (or BlackBerry Desktop Software).Here’s how to uninstall and then re-install the latest version of BlackBerry Link: Install the latest version of BlackBerry Link software on your computer Note: renaming the file may affect the iTunes application’s functionality such as iTunes sync, which won’t be available within BlackBerry Link. Once completed, turn off Show hidden files and folders. Navigate to C:UsersAppDataRoamingApple ComputeriTunes.Here’s how to rename iTunesPrefs.xml file: In case you updated iTunes and then tried to use BlackBerry Link but it opens with the error: BlackBerry Link has stopped working, rename the iTunesPrefs.xml file, and then re-launch BlackBerry Link. How to fix BlackBerry Link on Windows 10 1. Here are solutions to fix the BlackBerry Link when it isn’t working on Windows 10. What status does your device show in the Device Manager on your computer? Is there a yellow triangle next to it? This may indicate a problem.Do you have third-party security on your computer?.How is your BlackBerry device connected to your PC – via USB cable, or Bluetooth?. ![]() ![]()
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